Kaiwhakahaere Kēhi

Case Manager

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Support pathways to change

Case managers (Kaiwhakahaere Kēhi) work directly with people in prison from the moment they arrive through to their release. Their focus is to help people self-identify a need for change, and to provide opportunities for them to access treatment and programmes at the right time.

The role

Support rehabilitation

Case managers meet with people in prison and seek to understand what they need for their rehabilitation and reintegration back into the community when are released. They then develop plans for people, matching them with programmes and services that aim to help move them towards an offence-free life.

Their work often involves working with whānau, as well as social service agencies and others working in the justice system.

Motivate positive decisions

As a Case Manager, you’ll encourage and support people in prison to make changes in their lives.

You’ll motivate people to engage with rehabilitation while in prison and help to guide positive decisions, including for when they are released.

Contribute to justice system decision-making

Case managers prepare reports and recommendations for the Parole Board, helping them to make key decisions.

As well as addressing rehabilitation needs, they also assess, manage, and respond to risk.

What you need to know

Time off

4 weeks annual leave, increasing to 5 weeks after 6 years of service


Salary range of $65,956 to $86,066

Hours of work

A Monday to Friday working week, typically 8am-4pm

Career development and training

20 weeks Pou Arahi Iho (Case Management initial learning pathway)
Progression opportunities to Practice Leader, Principal Case Manager, management and advisory positions

Skills and experience

Ability to motivate others, critical thinker, collaborative, writing skills, cultural competency
Background in rehabilitative services, social work, psychology or a related discipline is desirable


Primarily based at a dedicated prison site, with some community engagement

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