Kaitohutohu ā-whakahaere

Operations Adviser

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Provide strategic and operational support

Our Operations Advisers are part of a 24/7 team who assist frontline staff in the management of electronically monitored offenders and defendants around NZ.

You can expect to be challenged, but also to leave each shift with a sense of satisfaction that comes from making an important contribution towards keeping our community safe.

The role

Support the wider justice system

As an operations adviser, you'll use modern GPS technology and software to make important decisions and support frontline teams to carry out their work.

Solve different challenges

Working as an Operations Adviser is a busy role with each day bringing different scenarios to work through. In your day-to day you could be responding to alerts, liaising with frontline staff, or providing advice and support to people on electronic monitoring related to the conditions of their sentence or orders.

Communicate and collaborate

Being able to build relationships and communicate with people will be central to your work – whether it’s by working with Police to coordinate a welfare check or arrest, assisting a Probation Officer in the management of a case, or problem-solving over the phone with a person on electronic monitoring facing a difficult and stressful situation.

What you need to know

Time off

169 rostered days off per year, with 5 weeks annual leave


Salary range of $67,500 up to $79,393
$2,000 allowance annually for working shifts

Hours of work

6 days on 4 days off, 24/7 rotational roster including public holidays, averaging 40 hours per week over the roster cycle

Career development and training

Six weeks paid training
Progression opportunities to Senior Operations Adviser and Team Leader

Skills and experience

A tertiary qualification beneficial but not essential
Good relationship management skills, resilience and ability to problem-solve


Working in our offices based in Penrose, Upper Hutt, Dunedin or Christchurch

Apply now, change tomorrow

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